622 3rd Ave, New York, NY 10017 / 212-784-2390 / info@livunltd.com
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LIVunLtd is a unique, single-source solution global luxury brand specializing in the management of all 360 degrees of the service experience in residential and commercial properties, spas and hotels. We are the happy result of a merger between Abigail Michaels Concierge and American Leisure, and take great satisfaction in the knowledge that our hand-tailored service packages now augment some of the world’s most iconic properties.

Mitch Friedlander
Leadership / Chief Executive Officer
“I want to curate an unforgettable business platform that allows for the consistent, seamless offering of luxury hospitality.”

As the undisputed virtuoso of creating and sustaining a scalable luxury service program, Mitch is the main author of LIV unLtd’s signature platform. Proof of that platform’s success is on full display in American Pool, the aquatic services company Mitch founded in 1987. Thirty years in, and American Pool remains the national leader in its field, operating in 26 locations and 15 states, while employing a full-time staff of 450 and a part-time staff of 7,500. With unparalleled business acumen, and a proven ability to create scale, Mitch’s talents have helped establish LIVunLtd as the one, true, single-source solution amenities provider.

Mitch Friedlander
Leadership / Chief Executive Officer
“I want to curate an unforgettable business platform that allows for the consistent, seamless offering of luxury hospitality.”

As the undisputed virtuoso of creating and sustaining a scalable luxury service program, Mitch is the main author of LIV unLtd’s signature platform. Proof of that platform’s success is on full display in American Pool, the aquatic services company Mitch founded in 1987. Thirty years in, and American Pool remains the national leader in its field, operating in 26 locations and 15 states, while employing a full-time staff of 450 and a part-time staff of 7,500. With unparalleled business acumen, and a proven ability to create scale, Mitch’s talents have helped establish LIVunLtd as the one, true, single-source solution amenities provider.

Michael Fazio
Service / Chief Creative Officer
“When I’m being served, I want the best, and it’s all about me. When I’m serving, it’s all about you, and giving you something even better than the best.”

Author of the best-selling book, “Concierge Confidential,” Michael is the most lauded concierge in the industry. His style and philosophy of service are the backbone of LIVunLtd. In addition to his bold thought leadership in the concierge industry, Michael has acted as a media spokesperson and keynote speaker. He is frequently featured in the national media as a Lifestyle Expert and Customer Service guru. Appearances include The Today Show, Rachel Ray, Entertainment Tonight, 20/20, Travel Channel’s Top Five, and multiple appearances on The View. Michael is co-founder of Abigail Michael’s Concierge.

Michael Fazio
Service / Chief Creative Officer
“When I’m being served, I want the best, and it’s all about me. When I’m serving, it’s all about you, and giving you something even better than the best.”

Author of the best-selling book, “Concierge Confidential,” Michael is the most lauded concierge in the industry. His style and philosophy of service are the backbone of LIVunLtd. In addition to his bold thought leadership in the concierge industry, Michael has acted as a media spokesperson and keynote speaker. He is frequently featured in the national media as a Lifestyle Expert and Customer Service guru. Appearances include The Today Show, Rachel Ray, Entertainment Tonight, 20/20, Travel Channel’s Top Five, and multiple appearances on The View. Michael is co-founder of Abigail Michael’s Concierge.

Wendy Bosalavage
Spa and Wellness / President
“My mantra is, ‘Be the change that you want to see in the world.’ For me, that means choosing happiness for myself and promoting wellness in others.”

Wendy’s inexhaustible drive is fueled by her passionate belief that there is a direct correlation between maintaining the value of a property and offering facilities and services that provide residents with the opportunity for a healthy, balanced lifestyle. She has consulted on the design and implementation of innumerable fitness and spa facilities in luxury residential and commercial properties around the world, and is among a select group of people invited to take part in the Global Wellness Summit each year. She earned her certificate as a Wellness Coach from the Institute of Integrative Medicine.

Wendy Bosalavage
Spa and Wellness / President
“My mantra is, ‘Be the change that you want to see in the world.’ For me, that means choosing happiness for myself and promoting wellness in others.”

Wendy’s inexhaustible drive is fueled by her passionate belief that there is a direct correlation between maintaining the value of a property and offering facilities and services that provide residents with the opportunity for a healthy, balanced lifestyle. She has consulted on the design and implementation of innumerable fitness and spa facilities in luxury residential and commercial properties around the world, and is among a select group of people invited to take part in the Global Wellness Summit each year. She earned her certificate as a Wellness Coach from the Institute of Integrative Medicine.

Abbie Newman
Hospitality / President
“I’m all about taking a nourishing, holistic approach to luxury lifestyle and convenience.”

Abbie comes to LIVunLtd after spending more than two decades working at renowned luxury hotels around the globe. She is a multi award-winning concierge, and a former member of the prestigious International Concierge Society’s “Les clefs d’Or.” While hospitality service remains at the core of her DNA, she is extremely proud to have identified the need for hotel-caliber services in residential and commercial properties, leading, in 2001, to her co-founding Abigail Michaels Concierge. Abbie’s vast network of contacts and her impeccable reputation make her the go-to resource for real estate developers, property managers and hotel owners who seek to differentiate their properties.

Abbie Newman
Hospitality / President
“I’m all about taking a nourishing, holistic approach to luxury lifestyle and convenience.”

Abbie comes to LIVunLtd after spending more than two decades working at renowned luxury hotels around the globe. She is a multi award-winning concierge, and a former member of the prestigious International Concierge Society’s “Les clefs d’Or.” While hospitality service remains at the core of her DNA, she is extremely proud to have identified the need for hotel-caliber services in residential and commercial properties, leading, in 2001, to her co-founding Abigail Michaels Concierge. Abbie’s vast network of contacts and her impeccable reputation make her the go-to resource for real estate developers, property managers and hotel owners who seek to differentiate their properties.

Todd Allen
Exercise & Training / Director of Fitness
“What really gets me out of bed in the morning is knowing that, each day, I have the opportunity to help other people become more centered, stronger, and more fit.”

Todd’s 30-year career includes work as a professional dancer, and work in the physical wellness industry. Prior to joining LIVunLtd, Todd spent six years with FlyWheel Sports, where he was a key player in the design and implementation of “FlyBarre,” and where he was responsible for casting, training and managing quality control and brand coherence. In addition to being a PURE Yoga certified Yoga Trainer, Todd is a Certified Personal Trainer and a Certified Group Fitness Instructor. He holds a Masters in Dance from NYU’s Tisch School of the Arts.

Todd Allen
Exercise & Training / Director of Fitness
“What really gets me out of bed in the morning is knowing that, each day, I have the opportunity to help other people become more centered, stronger, and more fit.”

Todd’s 30-year career includes work as a professional dancer, and work in the physical wellness industry. Prior to joining LIVunLtd, Todd spent six years with FlyWheel Sports, where he was a key player in the design and implementation of “FlyBarre,” and where he was responsible for casting, training and managing quality control and brand coherence. In addition to being a PURE Yoga certified Yoga Trainer, Todd is a Certified Personal Trainer and a Certified Group Fitness Instructor. He holds a Masters in Dance from NYU’s Tisch School of the Arts.

Melissa McGregor
Talent / HR Business Partner
“I believe in treating our team as I would have our team treat clients, and that means making sure everyone experiences the culture of luxury they’re helping to create.”

Melissa personifies the evolution of the role of HR, where talent acquisition and development directly intersect with business strategy and growth. Her modern, innovative approach to HR and her innate eye for talent give LIVunLtd one of its most valuable competitive advantages: its workforce. Prior to joining LIVunLtd, Melissa held key HR positions with the fashion jewelry company Me&Ro, and with the national fitness brand, Equinox.

Melissa McGregor
Talent / HR Business Partner
“I believe in treating our team as I would have our team treat clients, and that means making sure everyone experiences the culture of luxury they’re helping to create.”

Melissa personifies the evolution of the role of HR, where talent acquisition and development directly intersect with business strategy and growth. Her modern, innovative approach to HR and her innate eye for talent give LIVunLtd one of its most valuable competitive advantages: its workforce. Prior to joining LIVunLtd, Melissa held key HR positions with the fashion jewelry company Me&Ro, and with the national fitness brand, Equinox.